Selling Manual

Table of Contents

Who Can Sell on Mejnah ?

Anyone can sell. If you already registered as a customer, you can migrate your account to a seller account. If you don’t have an account, register and start selling today.

Setting up You Store Page

Go to Seller Dashboard Settings Tab and you will see a range of options to set up.

You can change your store avatar, banner at the top.

You should set up your address details if you haven’t done so yet.

Store biography can be changed at the bottom.

Furthermore, there’s an option to upload documentation for local selling. This verification is necessary for the safety of our customers. In order to be able to sell locally (local delivery and local pickup), you need to first apply by uploading your ID. Accepted ID’s are listed inside the required field.

Configure Shipping Options & Cost

Shipping Through Carriers

From Dashboard Settings Shipping Tab you can configure global shipping settings that you can later override for specific products. You can alternatively ignore global shipping options and set shipping options on a product-by-product basis. You can also disable shipping completely if you are only selling virtual products.

Local Pickup & Local Delivery

You can change local selling options from here. You can add/remove local pickup/local delivery and set a delivery cost for local delivery.

Listing Products

There are a multitude of options for listing a product. 

You can set a product condition new, used, etc.

You can choose a category that your product best fits into to help show it to the customers that are actually looking for it.

Products Types

There are four types of products than you can choose from. Each type is better based on what you are selling.

Simple Products

Simple products are the normal products that have a fixed price, can be set on sale. Although Simple products can have attributes ( color, size…), they cannot have variations. 

Variable Products

These are the products that can have variations. A variable product can simplify listing for you. If you have 5 products that are of the same type, but have a slightly different attributes, you can create a variable product and set the attributes that the customer can choose from when adding the product to cart. A variable product can have many set of variations depending on the product charecteristics.

Grouped Products

This is essentially a bundle that contains 2 or more products that customers usually want to buy together. You can group products and sell them for a cheaper price than if they are sold separately to encourage customers to buy them as a bundle.

Auction Products

Auction is fundamentally unlike the first three product types. You set a starting bid for the auction and a start and end date, then customers can bid until the end date, the highest bidder wins and can then purchase the product. However, there are many options you can configure while listing an auction, for example, setting a reserve price that you are not willing to sell if the auction didn’t reach, and re-listing auction on failure.

Product Add-ons

These are additions to the product. Add-ons are good for when you want to add an extra option for the customer (gift wrap, extra product supplement, etc). You can set up global add-ons and then override them on a per-product basis.

Wholesale

From product-edit page, you can optionally set a criteria for wholesale discount under “Discount Options” section.

Coupons

You can create coupons that apply to your listed products from Create Coupons.

Fulfilling Orders

When you receive an order, you can complete the order based on the shipping type.

Shipping Through Carriers

You have to first ship the package through whatever shipping company you want, but once you have shipped the package, you should go to Dashboard Orders and submit the shipping company name, tracking number, and shipped date to complete the order.

Local Pickup/Local Delivery

Fulfilling local orders is a bit tricky. It has to be from both the seller and the buyer consecutively. The seller has to first complete the order either from mobile app or from Dashboard Orders. Then the customer must confirm that he/she received the package from the mobile app or from My Orders

Refunds

You can request to refund the customer from order-edit page, then we will process the refund once the customer has shipped the package back to you and you confirmed that it was in it’s original form.

Withdraw Balance

Once you completed an order, the sale will reflect on your balance after we confirm the customer received the order and the item/items are as described. If the sale went smoothly, you can expect to have the money added to your balance within 14 days. 

To request a withdrawal, you need to fill out the bank information from here

After that you can make the withdraw request from here

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